Once you confirm your reservation, here’s how it works:
Reservation Confirmation:
Thank you for choosing TLV2GO, we’re looking forward to hosting you!
Welcome to our beautifully designed and furnished apartments. We invite our guests to feel at home with our self-serviced apartments, made for convenience. Our check-in is a self-check-in, the entrance is using instructions that are sent in advance. Make sure to follow the process in order to receive all information before your arrival.
We wish you a pleasant stay with us!
Payment:
A credit card is required to guarantee the reservation. The credit card provided will be charged up to a week before arrival. Should you wish to pay cash or by bank transfer, please make sure to contact us in advance at [email protected] or +972-73-797-1117 ext 1.
Cancellations:
Cancellations or changes can be made up to a week (or 2 weeks for some properties) prior to arrival, for standard reservations. Kindly note that monthly reservations and non-refundable rates are subject to different cancellation terms.
Partial refunds are subject to cancellation reasons.
Make sure to contact us at [email protected] for any questions or concerns.
Upload Documents – Meet ‘Wishbox’, Our Secured Platform:
With the help of Wishbox, you’ll be able to upload the mandatory documents easily and safely. In order to send the instructions to the apartment, we’ll be needing a snapshot of your passport (in order to validate that it’s you) and a snapshot of your credit card for the payment method.
You can provide your credit card number through our customer service as well at +972-73-797-1117 ext 1.
‘Operation Instructions’:
Having any trouble operating the apartment? Make sure to contact our office for any issue at +972-73-797-1117 ext 1 or email us at [email protected].
Check-Out Process:
Before checking-out, take another look to make sure you haven’t forgotten anything. Make sure to turn off all electricity (AC, TV, etc), lock all doors, and return the key to the key box. If you have a smart lock, it will lock automatically once the door will close.
Hope to host you again in the future!
